What it means
What is a dispute?
A dispute is a formal request to review an order when something went wrong. Funds stay in escrow while we investigate. We aim to protect both buyers and sellers with a clear, evidence-based decision.
Fair review when a deal needs attention
Clear evidence.
A fair outcome.
When a buyer and seller cannot resolve an order together, a dispute creates a formal review while the funds remain protected.
Open dispute form →
Sign in is required to submit a dispute.
Before the review
Three steps.
One clear route.
Escrow keeps the order protected while communication and evidence determine the next step.
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01
Try to resolve it first
Message the seller and explain the issue clearly. Keep the conversation focused on the order.
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02
Open a dispute quickly
If the issue cannot be resolved, report it as soon as possible so the available evidence stays clear.
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03
We review the evidence
Our team checks the order, proof and communication before deciding a fair outcome.
When to act
Open one when the order breaks down.
- → The service was not delivered.
- → The result is clearly not as described.
- → Delivery is unreasonably delayed and communication fails.
- → You suspect fraud or account access issues.
Open disputes as soon as possible. Delays may reduce available options because evidence can become harder to verify.
Keep it factual
Evidence we can review
Focused proof makes the order easier to understand and helps decisions move faster.
Screenshots
Before-and-after screenshots, relevant pages, order details and proof of what was delivered.
Video clips
Short clips that clearly show missing items, an incorrect delivery or visible errors.
Chat logs
On-site messages and agreements between the buyer and seller.
After review
Possible outcomes
The outcome follows the order record and the evidence provided by both sides.
Refund to buyer
If the dispute is decided in the buyer’s favor, a refund can be issued.
Payout to seller
If the seller delivered as agreed, funds are released to the seller.
Partial resolution
In some cases a partial refund can reflect what was delivered and proven.
Important fee information
Refund fees
If an order is cancelled or refunded, the refunded amount may be reduced by platform service fees (10%) and non-refundable payment processing costs (Stripe), because handling, moderation and payment processing still generate real costs. The final decision depends on the reason and evidence in the dispute.
Processing costs can vary by payment method and country.
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