Privacy Policy
Last update: jul-2026
Version: 1.1
Introduction
This Privacy Policy explains how LoveDOEKOE (“we”, “us”, “the Platform”) processes personal data of Users (“you”) in accordance with the General Data Protection Regulation (GDPR).
We value transparency, security, and responsible data handling. This document describes what data we process, why we process it, and what rights you have.
1. Data Controller
LoveDOEKOE is the data controller responsible for the processing of personal data described in this Privacy Policy.
Company details
LoveDOEKOE
Netherlands
business@lovedoekoe.com
2. Personal Data We Process
We may process the following categories of personal data:
2.1 Account & Identification Data
- Name (if provided)
- Email address
- Username
- Account role (Buyer/Seller)
- Account status and verification data
2.2 Payment & Transaction Data
- Transaction IDs
- Payment status
- Stripe Connect account identifiers
LoveDOEKOE does not have access to full payment card details. Payment processing is handled by Stripe.
2.3 Communication Data
- Chat messages between Users
- Support requests
- Uploaded evidence or attachments
2.4 Technical & Log Data
- IP addresses
- Login timestamps
- Device and browser information
- Session data
- Order history and activity logs
- Security-related logs and enforcement actions
2.5 Zuzu & AI Assistance Data
- Zuzu first uses approved LoveDOEKOE knowledge and read-only Platform data relevant to your account and question.
- When you request a translation, the selected text and target language are processed.
- When you request writing help, your draft and a small recent conversation context are processed to prepare editable suggestions.
- A usage record may contain your User ID, tool, period, status, provider, model, token counts when available, and limited operational metadata. It does not duplicate the raw translation or writing text.
- Questions Zuzu cannot answer may be stored without your User ID for admin review. Contact details and recognized financial identifiers are redacted before storage.
- When automated safety checks flag a chat message, an authorized admin may see a short message excerpt and related conversation, sender, category, and confidence data for human review.
OpenAI-powered features are only used when enabled. LoveDOEKOE sends OpenAI Responses requests with store=false, which disables response storage for later retrieval. This does not guarantee zero provider retention: OpenAI may still retain API abuse-monitoring logs under its current API data controls.
3. Purposes of Processing
We process personal data for the following purposes:
- Account creation and management
- Facilitating transactions between Buyers and Sellers
- Escrow, payment release, and payout handling
- Dispute resolution and fraud prevention
- Security monitoring and abuse detection
- Providing requested Zuzu translation, writing, guidance, and recommendation features
- Measuring Zuzu tool allowances, reliability, and provider usage
- Reviewing unanswered Zuzu questions and flagged safety findings
- Enforcement of platform policies
- Compliance with legal obligations
- Internal audit, compliance, and risk management
4. Legal Bases
- Performance of a contract (Article 6(1)(b) GDPR)
- Compliance with legal obligations (Article 6(1)(c) GDPR)
- Legitimate interests (Article 6(1)(f) GDPR), including fraud prevention and platform security
- Consent, where legally required
5. Communication & Chat Logs
- Communication conducted via the Platform is stored.
- Users cannot delete or modify chat messages.
- Chat logs may be used as evidence in disputes, fraud investigations, or enforcement actions.
6. Logging, Monitoring & Security
- Technical and administrative logs may be maintained.
- Logs may be used for security monitoring, suspicious activity detection, and chargeback defense.
- Appropriate technical and organizational measures are implemented to protect data.
7. Data Sharing
Personal data may be shared with:
- Stripe (payment processing and KYC verification)
- OpenAI, only when an OpenAI-powered Zuzu feature is enabled and requested
- Hosting and IT infrastructure providers
- Legal or governmental authorities when legally required
LoveDOEKOE does not sell personal data.
8. Data Retention
- Personal data is retained only as long as necessary.
- Retention may be extended for legal, tax, dispute, or fraud-prevention purposes.
- Zuzu usage records, unanswered questions, and moderation findings are retained according to their operational, safety, and legal purpose. LoveDOEKOE does not promise a fixed period where no approved period has been set.
9. Your Rights
Where applicable, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure (subject to legal limitations)
- Restrict or object to processing
- Request data portability
- Lodge a complaint with the Dutch Data Protection Authority
Requests may be submitted via the Platform contact channel.
10. Account Termination & Data
When an account is terminated, certain data may be retained for:
- Processing ongoing transactions
- Legal compliance
- Fraud prevention and enforcement
11. Cookies & Tracking
Information about cookies and similar technologies can be found in the Cookie Policy.
12. Changes to This Policy
LoveDOEKOE may update this Privacy Policy at any time. The most recent version will always be available on the Platform.
13. Contact
business@lovedoekoe.com