LoveDOEKOE knowledge base
Know the rules.
Trade with confidence.
Clear agreements, platform policies and practical routes when you need help with an order.
Need personal support?
Open support ticket →Policy library
Everything in
one clear place.
Choose a document to understand the rules that apply before, during and after an order.
Seller Agreement
Responsibilities, fees and the standards every seller works by.
Buyer Agreement
Buying rules, order responsibilities and dispute handling.
Terms of Service
The agreement that governs use of the LoveDOEKOE platform.
Refund & Cancellation
When an order can be cancelled and when a refund may apply.
Privacy Policy
How personal information is collected, used and protected.
Cookie Policy
Which cookies the platform uses and why they are needed.
Platform Rules
What is allowed, what is prohibited and how we keep trade fair.
Security & Enforcement
Fraud prevention, account safety and enforcement actions.
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